Service Fees
Banning Tech Know offers professional technology services with clear pricing options based on the type of work needed.
Some services are billed as a flat-rate job, while others are billed hourly depending on the complexity, time required, equipment involved, and whether the work is performed in-store, remotely, or on-site.
Pricing Notice
Final pricing may vary depending on the service type, device condition, required parts, software issues, travel distance, data size, troubleshooting time, and customer approval. We will explain the service options before starting billable repair work.
In-Store Diagnostics
Recommended when the issue is unknown or when the device needs to be inspected before providing a repair quote.
- Computer diagnostics
- Laptop troubleshooting
- Phone and tablet inspection
- Hardware and software review
- Repair estimate after inspection
Flat-Rate Services
Some repairs and services can be quoted as a flat-rate job after we review the work needed.
- Screen replacement
- Battery replacement
- Windows installation
- Computer tune-up
- Basic setup services
Hourly IT Support
Hourly billing is used for services that require troubleshooting, configuration, setup, or ongoing technical work.
- Business computer support
- Network troubleshooting
- Printer and scanner setup
- Email and Microsoft 365 support
- Software and user account setup
On-Site Service
On-site service is available for many business and residential technology needs.
- Business IT support
- Wi-Fi and network setup
- Network cable installation
- Security camera systems
- Printer, POS, and office technology setup
Hourly Service Rates
Hourly rates apply to technical support, troubleshooting, setup, configuration, and repair work that cannot be quoted as a fixed-price service before evaluation.
Workstations & Desktop Systems
$72.50 / hour
Troubleshooting and support for Windows, macOS, Linux, desktop computers, laptops, software, printers, and general workstation issues.
Server & Advanced Business Systems
$95.00 / hour
Support for Windows Server environments, business applications, shared resources, user access, network services, and advanced troubleshooting.
Common Services We Provide
Computer Repair
Diagnostics, Windows repair, virus removal, SSD upgrades, data backup, and performance troubleshooting.
Mobile Device Repair
Screen replacement, battery replacement, charging issues, back glass repair, and device troubleshooting.
Business IT Support
Workstations, printers, email, Microsoft 365, networks, Wi-Fi, cabling, and office technology support.
Network & Camera Systems
Router setup, UniFi networks, Wi-Fi access points, security cameras, DVR/NVR setup, and remote viewing.
How We Quote Service
Our goal is to provide clear and fair pricing. Some services can be quoted immediately, while others require diagnostics or inspection before we know the exact repair needed.
1. Explain the Issue
Tell us what problem you are having and what device, system, or equipment needs service.
2. We Review the Work
We determine if the job can be quoted flat-rate or if diagnostics/hourly support is required.
3. Approve Before Repair
We explain the estimated cost and service options before moving forward with billable repair work.
Important Service Notes
- Parts are not included unless specifically listed in the quote.
- Some repairs require diagnostics before an exact price can be provided.
- Data backup and data recovery are not guaranteed and may require additional time or specialized service.
- On-site service may include travel time, minimum service charges, or additional fees depending on location and job type.
- Legacy systems may be supported when possible, but availability of parts, drivers, and software updates may be limited.
Need a Service Quote?
Call Banning Tech Know to discuss your computer repair, mobile device repair, business IT support, network setup, or on-site service needs.